Guaranteed to Grow

The Hopes grove Nurseries 12-month Plant Guarantee.

At Hopes Grove Nurseries we work tirelessly at our own UK based nurseries to deliver top quality hedging plants, trees, and shrubs for our customers to plant and enjoy. We are proud to offer a complete 12 month guarantee as standard on all plants purchased from us. Should any of the plants purchased from us fail within the first 12 months after they are delivered to you, we will replace them.

Buy your plants with confidence direct from the same UK based nursery that grew them and reap the benefits!

Unlike many suppliers you will find online, we grow virtually everything on site and pick plants straight from our growing beds, they only travel a few metres to our packing shed! Not only is your purchase more environmentally friendly, but you also get stronger, fresher plants at a great price, ready to grow beautifully in your garden. We are confident in every plant we grow and deliver, that’s why we are proud to give them our stamp of approval – our 12 month guarantee to you so you can buy directly from our UK nursery with complete peace of mind.

Giving your plants the best start.

Every order that we deliver is accompanied by our comprehensive and easy to follow planting guide. Preparing your planting area thoroughly is important for the best results, here are the most important parts of our advice:

• Remove all weeds before you plant, and keep your new hedge, trees or shrubs free of weeds for at least the first 2-3 years while they get established.
• Plant using Rootgrow and Bonemeal, these two products will prime the root systems of your plants to get them established as fast as possible.
• Protect your plants from rabbits using our spiral guards if these garden pests are likely to be a problem.
• Remember to water your new plants regularly, water the base of the plants and do this in the evening or early in the morning before the heat of the day.
• If it rains your plants may still need watering. Light rain is unlikely to reach the roots where it is needed, heavy rain may be enough. Check the soil a few inches under the surface to be sure.
• Most species (except Lavender and Yew) will do much, much better if you give them a mulch after planting. This will stop the weeds and keep moisture in the soil.

Plant problems – what to do, how and when to contact us.

Sometimes, despite all our hard work things do go wrong. We only despatch strong healthy plants but even the best Hopes Grove plants can look a little below par until they get fully established. Sometimes they can even fail – but don’t worry, we have you covered!

The most important thing is to establish what is going wrong and causing your plants to look off colour or worse, and then use our comprehensive nursery experience to find the solution. To help us provide this advice we ask you to email us with the following information:

• Your order number and the billing postcode from the original order.
• A few clear photos of the plants in-situ, we need to see the plants in their planting area together with a close-up or two of the affected part(s) if relevant.
• Your name and a daytime telephone number we can contact you on.
• Send your email to sales@hopesgrovenurseries.co.uk.

What happens next?

Once we have confirmed your order details and looked at the photos, we will be in touch to advise you on the next steps. In many cases plants can be saved and in time will recover back to full health with the correct care. Sometimes we will confirm that plants have failed, and that they will be replaced – providing that we can see in your photos that they have been planted in suitable conditions and properly cared for.

While issues with potted plants (that suffer no root disturbance) are very rare, we do sometimes see issues with bare root and root balls in Spring and early summer. By the very nature of these plants, they have suffered a greater root disturbance from being lifted and replanted. In the first Spring after planting they can take longer to break dormancy and sprout leaves (which they will not do until the roots start to grow first). For example – an established Beech hedge in your neighbours garden may come into leaf in April but newly planted bare roots may well take another month or even six weeks before coming into leaf. Evergreen plants in particular can moult many leaves that have become discoloured first, brown patches can occur and parts of the branches may even die back. Drying winds combined with a lack of rainfall in March and April can make this more common and the plants can look in a sorry state at times. (At times like this it is critical that the plants are kept adequately watered, kept weed free and mulched – you can find the detail in our watering guide and planting instructions ) This is all normal and a characteristic of bare root and root ball plants, as the roots become established new growth will follow and by mid summer. While we are of course always pleased to offer advice at any time, we do not determine guarantee claims for seasonal plants until the end of June after planting so the plants have a fair chance of getting re-established (which usually happens).

When we replace seasonal plants like bare roots or root balls, they will be available at the beginning of the next planting season. We will replace the failed plants with plants of the same species, size, and age. Replacement plants are offered free of charge (provided that the original ones were properly cared for), all that we will ask for is our usual delivery contribution for the size of plant that we are replacing (regardless of the replacement plant value).

We realise that planting a new hedge can be a significant investment in both time and money, our guaranteed to grow promise allows you to order with confidence. Replacement plants are offered in good faith and in the presumption that you have provided suitable growing conditions, whether or not this can be fully ascertained from the photos you send us. We do not offer refunds as an alternative to replacement plants. We will only supply one set of replacement plants per order. Should the replacement plants that we provide also fail then in our experience the cause is almost certainly soil or site related. We would recommend you consider further site and/or soil investigation to determine the cause of repeated failures.